Supply chain management (SCM) is a critical focus for companies that sell products, services, hardware and software. The supply chain includes everything involved in the flow of goods from a business to its customers, clients or to other businesses. It’s not something that can be set up and left alone — your supply chain needs to be regularly evaluated so it stays efficient and productive for the business.

The supply chain operations reference (SCOR) model is designed to help maintain these processes and to evaluate them for effectiveness and efficiency. SCM is complex, but the SCOR model is intended to help standardize the process and create a measurable way to track results. It’s meant to work across industries using common definitions that can apply to any supply chain process. Using the SCOR model, businesses can judge how advanced or mature a supply chain process is and how well it aligns with business goals.

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