Microsoft has added a raft of updates to its Teams collaboration tool in a bid to win over “first-line” workers such as retail, healthcare and service staffers. The additions include new mobile app functions, integrations with third-party scheduling apps and an employee “praise” tool.

Microsoft claims there are more than two billion frontline staff globally – a segment of workers that has received less attention than knowledge workers, who have access to a plethora of digital tools to support workplace communications and productivity.

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