Cloud computing is growing by leaps and bounds. Over 70 percent of companies have shifted at least part of their IT operations to the cloud, according to the International Data Group.

To be competitive in the growing cloud-based business market, enterprises need to bolster their cloud services’ reliability. Customer-centric attributes like continuous uptime and ease of use are table stakes. Honing these attributes isn't easy. Today, every service – whether internal or customer-facing — is part of a larger ecosystem. A break or outage can have a ripple effect.

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