Why, if Microsoft is such a successful company, has it failed in wireless and smartphones over the last decade? Sure, they still lead in operating system wars with Windows and software like Word, but that may have as much to do with lack of real competition than the more important customer satisfaction. So why has the company having so many problems in wireless?
If we pull the camera back, we can see the wireless and smartphone wars have claimed many victims over the last decade or two. Ten years ago, the smartphone space was led by Blackberry and Nokia. Ten years before that it was Motorola. All have now fallen to the bottom of the list as Apple iPhone and Google Android entered and rapidly grew.
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