Pilot fish and his colleagues are young and maybe not always aware of the right way to do things or the right thing to do. They’re all college students working on the school’s help desk, and one day one of them brings in his personal laptop to talk through a problem.

The hard drive is making weird clicking sounds. The laptop’s owner goes through event logs and runs hardware diagnostics, and his fellow techs chime in with suggestions. Everything comes up clean, so the panicked owner — panicked because the laptop is just days from the end of its warranty — decides to call the manufacturer. Manufacturer’s attitude is that the drive is still working, so it has no reason to replace it.

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