For all its skill and dominance in artificial intelligence, Google can be surprisingly lacking in the natural kind.
In move after move, Google snatches defeat from the jaws of victory. And all because the company’s culture is blind to the value of passionate users.
I’m quite certain that Google watches user numbers and applies analytics to everything it can measure. A radically analytical approach is powerful, but it can blind you to the factors that cannot be measured. Factors such as user passion.
My favorite example is Google+. After an initial surge of usage in the first couple of years, the social network gradually fizzled — smothered by a reputation for low engagement.
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