Fish is being onboarded as a software engineer and has to download the code repository and start building it. But in checking the setup guide, he can’t find any instructions on what user credentials to use to log in. This seems like something he should be able to figure out, so he trolls through multiple document systems (internal websites, Google documents and wikis) until he finds an old document that says to use his username as both username and password for version control access. That’s easy enough — but it doesn’t work. Fish gets a message saying his account wasn’t found or the password didn’t match.

Time to submit a help desk ticket. And the explanation is simple. IT had neglected to run the script that created an account for fish in the version control system. Ten minutes after submitting the ticket, fish is in at last.

To read this article in full, please click here