Pilot fish is a couple months into his new job when he's given the task of "re-skinning" an existing e-commerce site for a client.
"I was given a mockup by the designer and that was about it," says fish. "No problem, I figured, I'll just contact the client, get their existing template and get to work.
"That's when I learned the client was expecting a complete replacement of their current e-commerce system, not just a re-skin. My boss confirmed that's what our company's owner promised."
That's not scope creep — it's more like scope leap. And it's only the beginning, as the owner keeps making increasingly extravagant promises to the client.
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