At her most recent performance review, this IT pilot fish gets a rating of 3 of a possible 5 — "fully satisfactory."

"Not bad," says fish, "but I believe in continuous improvement, so I'm looking for input from my boss."

Fish's projects are on time and on budget. The users say they're happy with the quality of her work. Is there something else I'm not doing that you'd like me to begin doing? she asks her boss.

"No," says the boss, "I'm happy with your work. You are fully satisfactory."

OK, says fish. Should I be trying to bring projects in early, or under budget?

"No," boss repeats, "everything you're doing is fine."

Well, are there any changes at all I should make to improve my performance? fish asks.

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