We’ve all wished we could dress down the arrogant users who try to make IT professionals jump to do their bidding, even when they’re asking the impossible — to do it without getting fired, that is. Unfortunately, when a generally acknowledged loss center (IT) comes up against the revenue generators (just about everyone else), we know who is going to get top management’s backing.

But one fish has a story about holding your ground and winning. It reads like fantasy, but he swears it’s true.

The IT department has bent over backwards for years to accommodate older sales reps who can only be described as luddites. They see technology as a hindrance and IT workers as obstacles to their progress, to be berated and abused.

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