The transition to Unified Communications (UC) and Collaboration (UC&C) has been underway for over a decade, and while on-premise voice-over-IP (VoIP) systems have predominated, more and more companies are moving to cloud-hosted Unified Communications as a Service (UCAAS).
But many IT managers are finding out the hard way that not all legacy applications perform well in the new converged digital environment. Fax is one in particular for which there are a number of well-known issues that can cause the formerly reliable method of secure document exchange to break down.
So if legacy analog applications like fax are still in use by your organization, you need to be extra careful because (VoIP) faxing often experiences a high failure rate when running over Voice over Internet Protocol. For companies, especially those in regulated industries such as legal, finance or healthcare, that still need to send or receive faxes on a regular basis, this can be a real problem. If your users fall into that category, you can bet that they will give you an earful when their always-important faxes don’t go through.
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