Pilot fish is in charge of the mainframe product that converts output to Printer Command Language so it can be printed on regular network-attached printers, and he has a regular set of questions ready for when client representatives need some trouble shot.

And when he gets a call from a client representative who says that, whenever a report is sent to one of the printers, the users have to press the “OK” button so the report will print, he starts running through his questions.

Type of printer? No surprise there. Is it a new printer? Nope. Where is the printer located?

OK, that last response is a little out of the ordinary: The printer is fairly remote. On another continent. Seven time zones away.

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