New technologies like machine learning, cloud computing and IoT are changing how businesses serve clients and customers. Deploying these technologies in an IT service management (ITSM) environment can help businesses offer better customer and client service, while eliminating errors and monitoring service processes in the business. It’s becoming an increasingly important methodology in the enterprise as companies rely more on chatbots, automation and the cloud to manage IT services.
If you’re looking to become an ITSM professional, or your organization is looking to hire for ITSM roles, here are the 10 skills needed to succeed.
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